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V Star Creations Pvt. Ltd

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About

V Star is one of the leading innerwear and lifestyle garment brand in South India and Middle East. V Star catalogues a wide range of quality innerwear and lifestyle products for men, women and kids. The exceptional quality of V Star products has made it a brand name synonymous with comfort. Reason why, people from different walks of life consider V Star as their very own fashion statement.

Shipping Policy

  • We try to ship all orders within seven business days. Tracking numbers will be automatically e-mailed on the day of the shipping to the e-mail address provided by the customer. Packages shipped by www.soomzone.com are not insured against loss or damage. You need to check the parcel / packet while accepting the same.
  • Depending on the product availability, few orders might take more than 7 days to ship. If there is any problem related to processing the order or shipping the product in time customers will be contacted by e-mail or through mobile.
  • For the orders intended to be received before a specific event or a festival, where specific delivery time-frame is important, customers are advised to place the order at least 30 days before the expected delivery date. For urgent deliveries kindly contact us before placing the order.
  • We dispatch the orders through FEDEX 2, ARAMEX, FEDEX TSCI PVT LTD, DELHIVERY, INNOVEX, DOTZOT, INDIAN POST, GOJEVAS or GATI Couriers. Min shipping charge is RS/- 48 and it will vary depending on the weight and distance. To get the ordered product in time, kindly ensure that your PIN code is serviced by respective shipping companies (kindly check their respective websites).
  • Currently, we ship our products only within India.

Refund Policy

We believe in 100% customer satisfaction and accept FREE returns. Below is the store policy in detail:

  • Our policy lasts 7 days. After the policy period, we can’t offer you a refund or exchange. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not offer refunds on the items that are damaged by the shipping carrier.
  • To complete your return, we require a receipt or proof of purchase.  
  • Please do not send your purchased product back to the manufacturer. 

Refundable

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again. 
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us  
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